Office automation system is an information system which is computer based that collects, processes, stores and transmits electronic messages. When it comes to selecting office automation tools to meet their automation needs, most businesses fall under the following categories,
Human Resource Management
HRM includes managing payrool, recuirtment and onboarding, gathering, storing, and accessing employee information, keeping attendance records and tracking absenteeism, performance evaluation, benifits administration, learning management, employee self-service, and analytics and informed decision making.
Customer Relationship Management (CRM)
It is the most wanted tool in an OAS. Customer relationship management is to manage the interaction with current and potential customers, so you can collect data of your customers and take actions on it to grow sales. Besides, you can also increase customer satisfaction and customer retention.
Contact Relationship Management Tools (CMR)
A customer-managed relationship (CMR) is a relationship in which a business uses a methodology, software, and perhaps Internet capability to encourage the customer to control access to information and ordering. CMR can be viewed as an alternative to or as a possible approach to include in CRM (customer relationship management).
Each business must track all the incomes and expenses. Once you have your accounting system settings, you can track it by touching a button. For small and medium sized companies, the incomes and expenses of their cash accounts might be more complicated than that of others. Therefore, a nice bookkeeping system would help a lot.
Office Automation Systems Recommended - Zdoo
Zdoo is a collaborative system for small/medium sized organizations. Its features are CRM, OA, CASH, TEAM, Product, Document, HR, Inventory, Flow, Amoeba, and App Navigation. It is a more integrated and simplified solution, compared to other similar systems.
In Zdoo, CRM is very simple, which can be understood in an equation : customer+product=order=>contract.
Zdoo is for small and medium sized companies. Those companies share something in common, which is that they don't have much fixed assets and their trades are mainly cash transactions. They usually pay an accounting service provider to do accountings for them rather than hiring an accounting specialist to do it. However, bookkeeping is usually very complicated, so it is very difficult for business owners who do not have professional training on accounting to understand these financial reports which, to some extent, cannot reflect the actual and real finiancial situations of a business.